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Management Responsibility In Creating Excellence

January 11, 2010

One of the cornerstones of Status Not Quo is providing excellent service to our clients.  Not always a simple feat to accomplish, but very rewarding to know when you have achieved it.  This however does not happen easily.  Each member of our organization is required to make this so in everything they do – every day.  This is not only part of our mission, but is and must be ingrained in the culture of the organization.  I think in many organizations, leaders neglect the cultural aspect of doing business.  By allowing mediocrity, this brings down the reputation of the entire organization.  According to a recent post by Michael Josephson, “…if an organization wants to create a culture of excellence, its gatekeepers (those in charge of hiring, training, retention, and promotion) must exercise clear-eyed objectivity and demonstrate unflinching courage by weeding out those who are unwilling or unable to excel.”  While this statement may appear harsh, it is so true.  If people are either unwilling or unable to perform to the standards of the organization, they are not a good fit and must be let go.  Josephson also pointed out that “Management can avoid its responsibility, but it can’t dodge the consequences of shirking it. Excellence is achievable, but not without sacrifice and discipline.”

Be encouraged to do what is right starting right now.  Be willing to do what it takes to be the very best in not only your business, but also your everyday life.

Pam

www.statusnotquo.com

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3 Comments leave one →
  1. January 26, 2010 5:41 pm

    As much as I can understand right now, I think you’re right!

  2. February 1, 2010 5:48 pm

    Hey, great blog…but I don’t understand how to add your site in my rss reader. Can you Help me, please 🙂

    • February 3, 2010 10:58 pm

      Thanks so much for your feedback. We have added an RSS Feed option to our Blog. Check it out at blog.statusnotquo.com

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