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Be Biased for Trust

November 11, 2012

Excerpt from last week’s SNQ Plus 1 internal meeting. ”Be Biased for Trust”. This was based on a blog post from Seth Godin.

Two very simple truths:

a. Don’t waste your time initiating relationships that aren’t going to thrive and benefit both sides.

b. Productive connection requires mutual trust. You can’t empathize with someone you don’t trust.

If you enter an engagement filled with wariness, alert for the scam, the inauthentic and the selfish, you’ll poison the relationship before it even starts. Those you deal with won’t be challenged to rise to your expectations of excitement and goodwill. Instead, they’ll struggle in the face of your skepticism.

Instead of seeking and amplifying the sharp edges, consider focusing on the dignity and goodwill of the people you’re working with.

Sure, there are people out there who will disappoint you. But expecting to be ripped off poisons all your interactions instead of saving you from a few dead ends.

An open mind and an open heart usually lead to precisely that in those that you are about to deal with. Perhaps we should give people a chance to live up to our trust instead of looking for the gotcha.

This fits perfectly into our culture at SNQ. We want to work with people we trust and love – both internally and externally. That’s what makes it not a job, but a career; replaces drama with enjoyable relationships; and what makes it a pleasure rather than a grind.

General Note: every week SNQ has an internal company meeting to address one topic that helps us to stay focused on going above and beyond the stated objectives – even if it is just 1% more.

Scott Capistrano
www.statusnotquo.com

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